Terms of service
📄 Terms of Service (BurrowSwap)
Last updated: 30 April 2026
These Terms of Service (“Terms”) govern your use of the BurrowSwap website and the purchase of our products.
By accessing our website or placing an order, you agree to these Terms. If you do not agree, you should not use our services.
1. About Us
BurrowSwap is a UK-based small business creating modular pet accessories.
📧 Email: burrowswap@outlook.com
2. Eligibility
You must be at least 18 years old to place an order. By ordering, you confirm that:
- You are legally able to enter into a contract
- All information you provide is accurate and complete
3. Our Products
We aim to display our products as accurately as possible. However:
- Colours may vary slightly depending on screen settings
- As items are made to order, small variations may occur
- Product details may be updated at any time
4. Orders & Acceptance
When you place an order, you are making an offer to purchase.
Your order is only accepted once it has been processed and confirmed by us. We reserve the right to cancel or refuse any order, including where:
- Payment is not authorised
- An error has occurred
- The item is unavailable
- Fraud is suspected
If your order is cancelled, you will be refunded in full.
5. Pricing & Payment
- All prices are listed in GBP (£)
- Delivery charges are shown at checkout
- Payment must be made in full before dispatch
- We use secure Shopify-supported payment methods
Prices may change at any time without notice.
6. Made-to-Order Items
All BurrowSwap products are made to order.
This means:
- Production begins shortly after purchase
- Orders cannot be cancelled once production has started
- We do not accept returns for change of mind
Please refer to our Refund Policy for full details.
7. Delivery
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by:
- Postal services
- Customs processing
- Events outside our control
Risk passes to you once the item has been delivered.
8. Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photos.
We will review the issue and arrange a suitable resolution.
9. Use of Products
Our products are designed for small pets.
It is your responsibility to:
- Use items safely and as intended
- Supervise your pet where appropriate
We are not responsible for misuse of our products.
10. Intellectual Property
All content on this website, including:
- Images
- Product designs
- Branding
belongs to BurrowSwap and may not be copied or used without permission.
11. Limitation of Liability
To the fullest extent permitted by law, BurrowSwap shall not be liable for:
- Indirect or consequential loss
- Loss of profits or data
Our total liability will not exceed the amount paid for the product.
Nothing in these Terms limits liability where it would be unlawful to do so.
12. Privacy
Your personal data is handled in accordance with our Privacy Policy.
13. Changes to These Terms
We may update these Terms at any time. The latest version will always be available on our website.
14. Governing Law
These Terms are governed by the laws of England and Wales.
15. Contact
If you have any questions, please contact: